Nkanyi Handbags currently offers delivery in South Africa through an independent “Courier Company” to any residential or business address. We unfortunately do not deliver to a PO BOX address or outside of South Africa. Our Standard delivery is 2-7 working days. If we experience delays that are outside of our control, deliveries may take longer than the stipulated time however, we will make every reasonable effort to deliver timeously. Should we encounter any delays than the standard days, we will inform you.
Our Standard delivery fee is R45 in Nelspruit and R95 throughout South Africa.
* An additional delivery fee may be charged if delivery is on the Grey or Orange Zone as per the Courier Company policies.
*An additional delivery fee will be applied if your goods’ volume and weight is above our standard weight or size.
Receiving your delivery
Please arrange that you or your authorized representative, who is a responsible person, is available to accept your purchases at the delivery address. On delivery, we will require you or your authorized representative to sign and print your or their name on a duplicate copy of the delivery note, to confirm receipt.
We have outsourced all deliveries and accordingly, we cannot, to the extent permitted by law, be liable for any damage suffered or loss incurred by reason of any acts or omissions of the courier.
Any person other than yourself who receives the products at the delivery address is presumed to be authorized to accept delivery on your behalf. Should no-one be available at the delivery address specified by you at the time of delivery, the driver will return the products. The courier company will make a second attempt at another time. After that we will contact you to make new arrangements for redelivery. Should no-one still be available we reserve the right to charge an additional delivery fee should it be required under these circumstances. Our sole liability for failing to deliver the products timeously is limited to delivery being affected at a later agreed time at no additional charge.
Returns and cancellations
How to request a return
You can request a return or cancellation by contacting us on email@example.com or call 0734817838
Canceling your order
If you change your mind and wish to return the goods you have bought online you can do so. If you are not happy with your purchase you have up to 7 days from the day you received your order to return it without penalty. The goods need to be in unused condition and in their original sealed packaging. You will be liable for the direct costs of returning the goods. All returned items are subject to inspection to ensure the items are suitable for a refund.
Damaged or wrong items delivered
When the courier company delivers your order you have to inspect your goods. If upon inspection you find that the item is damaged or is not the item you originally ordered, you can refuse the delivery and the right goods will be replaced and redelivered to you at no extra cost.
Change of Delivery Address
You can change the delivery address only if your order has not already been dispatched.
For any further queries please do not hesitate to contact us on firstname.lastname@example.org or call 0734817838